This Privacy Policy explains how Rotava Services LLC ("Rotava Services," "we," "our," or "us") collects, uses and protects information when you visit our website, request an estimate, call, email or communicate with us by text message.
1. Information we collect
We may collect information you provide directly, including your name, phone number, email address, ZIP code, property location, requested service, project details, photos and communication preferences. We may also collect basic technical information such as browser type, device type, referring page and general website usage data when analytics tools are configured.
2. How we use information
We may use your information to respond to inquiries, prepare and discuss estimates, coordinate appointments or services, follow up on submitted requests, maintain business records, improve our website and communications, protect against fraud or misuse, and comply with applicable legal obligations.
3. Text messages and consent
If you opt in to receive SMS messages, Rotava Services may send messages related to your estimate request, appointment confirmations and reminders, project scheduling, service updates and follow-up communications. Message frequency varies. Message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance. Consent to receive text messages is not a condition of purchase.
Mobile information and SMS consent will not be sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes. All categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with third parties, excluding aggregators and providers necessary to deliver the text messaging service.
4. How information may be shared
We may share information with service providers that support website hosting, email delivery, communications, scheduling, payment processing, analytics, security or business operations. These providers may access information only as needed to perform services for us. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction.
5. Cookies and analytics
The website may use cookies or similar technologies to support functionality, understand website performance and improve user experience. You can adjust cookie settings through your browser. Some features may not work as intended if cookies are disabled.
6. Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including customer service, business records and legal compliance. We use reasonable administrative and technical safeguards, but no method of online transmission or storage can be guaranteed completely secure.
7. Your choices
You may ask to review, correct or delete personal information you have submitted, subject to legal and operational requirements. You may unsubscribe from marketing emails using the instructions in the message and opt out of SMS messages by replying STOP.
8. Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. External links
Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Policy updates
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last updated" date.
11. Contact us
For privacy questions or requests, contact Rotava Services at rotavaservices@gmail.com or 508-933-3620.